Market Research

HPWH Intelligence Platform survey

EnergyAE is researching a new online platform for the AU/NZ heat pump water heater industry. This 8-10 minute survey helps us validate pain points, prioritise early features, and understand whether organisations would pay for the product.

Do not fill this out:

1. About you

Respondent profile

These details let us compare responses by role, scale, and market segment. Name, email, and company are optional if you prefer to respond anonymously.

Full name (optional)

Email address (optional)

Company / organisation (optional)

Primary market / region *

Organisation type *

Your role *

Years in the HPWH or hot water industry *

How do you currently track HPWH compliance? *

Do you influence software or compliance-tool purchasing? *

Yes, I can approve budget Yes, I influence or recommend tools I use tools but do not influence purchasing No / not sure

2. Pain points

How significant are these problems?

Rate each from 1 to 5, where 1 = not a problem and 5 = a major problem, or choose N/A if it does not apply.

Tracking compliance status across products

Knowing which products have which certifications, what stage they are at, and what is still outstanding.

1 2 3 4 5 N/A

Chasing missing documents from clients or suppliers

Following up test reports, certificates, declarations, drawings, and supporting evidence.

1 2 3 4 5 N/A

Understanding which schemes a product is eligible for

Working through SRES, VEU, ESS, EECA, GEMS, Watermark, and related requirements.

1 2 3 4 5 N/A

Estimating compliance costs and timelines before committing

Understanding likely lab, certification, registration, consulting, and internal coordination effort.

1 2 3 4 5 N/A

Keeping up with scheme rule changes and regulatory updates

Monitoring methodology updates, CER timelines, GEMS changes, standards updates, and policy shifts.

1 2 3 4 5 N/A

Knowing exactly which test conditions are required

Avoiding incomplete or repeated tests because a report does not satisfy a target scheme.

1 2 3 4 5 N/A

Tracking registration expiry dates and renewals

Managing certificate, listing, and approval expiry dates without relying on scattered reminders.

1 2 3 4 5 N/A

Coordinating between manufacturers, labs, certifiers, and scheme administrators

Keeping all parties aligned when each uses different systems, formats, and email chains.

1 2 3 4 5 N/A

Interpreting and benchmarking AS/NZS 5125.1 test data

Turning report tables or raw data into useful curves, checks, comparisons, and client-ready outputs.

1 2 3 4 5 N/A

Understanding MEPS outcomes before formal testing

Knowing whether a product is likely to pass Appendix H and what design changes could improve results.

1 2 3 4 5 N/A

Finding reliable market data on HPWH pricing and performance

Seeing where products sit against the broader AU/NZ market for price, efficiency, and certificate value.

1 2 3 4 5 N/A

Estimating certificate value for a new product

Combining simulation outputs, scheme entitlement rules, and current certificate prices.

1 2 3 4 5 N/A

What is the single biggest frustration or time-waster in your current HPWH compliance or certification work?

3. Feature ratings

How useful would these features be?

Rate each from 1 to 5, where 1 = not useful and 5 = extremely useful, or choose N/A if it does not apply.

Eligibility checker + scheme pathway planner

Identify applicable schemes and generate a tailored testing, certification, cost, and registration roadmap.

1 2 3 4 5 N/A

Product compliance tracker

Per-product dashboard with checklist, document storage, registration status, expiry dates, and reminders.

1 2 3 4 5 N/A

Certificate volume and value estimator

Estimate STCs, VEECs, ESCs, and likely certificate revenue across applicable schemes.

1 2 3 4 5 N/A

AS/NZS 5125.1 report analyser

Upload a test report and receive COP curves, extracted data, quality checks, and benchmarking outputs.

1 2 3 4 5 N/A

MEPS design and estimation tool

Run Appendix H scenarios and test design variations before committing to formal testing.

1 2 3 4 5 N/A

Client document portal

Structured upload workflow that helps clients provide the right product data and documents first time.

1 2 3 4 5 N/A

AI compliance assistant

Ask compliance questions and receive source-backed answers trained on AU/NZ HPWH industry documentation.

1 2 3 4 5 N/A

Regulatory news and updates feed

Curated alerts for scheme changes, CER timelines, standards updates, and relevant policy developments.

1 2 3 4 5 N/A

Market price-performance map

Interactive market map of AU/NZ HPWH products by retail price, COP, certificates, and annual energy use.

1 2 3 4 5 N/A

Performance simulator

Visual simulation of COP, energy use, running costs, and operating behaviour under user-defined conditions.

1 2 3 4 5 N/A

4. Priorities

Which features should be built first?

Choose up to three, then select the single feature you would most want first.

Top feature priorities

Eligibility checker + scheme pathway planner Identify applicable schemes and generate a tailored testing, certification, cost, and registration roadmap. Product compliance tracker Per-product dashboard with checklist, document storage, registration status, expiry dates, and reminders. Certificate volume and value estimator Estimate STCs, VEECs, ESCs, and likely certificate revenue across applicable schemes. AS/NZS 5125.1 report analyser Upload a test report and receive COP curves, extracted data, quality checks, and benchmarking outputs. MEPS design and estimation tool Run Appendix H scenarios and test design variations before committing to formal testing. Client document portal Structured upload workflow that helps clients provide the right product data and documents first time. AI compliance assistant Ask compliance questions and receive source-backed answers trained on AU/NZ HPWH industry documentation. Regulatory news and updates feed Curated alerts for scheme changes, CER timelines, standards updates, and relevant policy developments. Market price-performance map Interactive market map of AU/NZ HPWH products by retail price, COP, certificates, and annual energy use. Performance simulator Visual simulation of COP, energy use, running costs, and operating behaviour under user-defined conditions.

Selected: 0 / 3

Single feature you would most want first *

If other, what feature?

Why would that feature create the most immediate value?

5. Validation and pricing

Would your organisation use and pay for this?

These answers help us design the first version around a realistic business model.

How likely would your organisation be to use this platform? *

Very likely Somewhat likely Unsure Unlikely

Would your organisation pay for a platform like this if it solved meaningful workflow problems? *

Yes Maybe, depends on features Maybe, depends on price No Not sure

Realistic budget band *

Monthly or annual preference *

Preferred pricing structure *

Optional price-sensitivity questions

Enter monthly AUD/NZD prices if you have an instinctive answer. Leave blank if you are unsure.

So cheap you would question quality

A bargain / great value

Expensive but still worth considering

Too expensive to consider

Who would approve payment for this type of tool? *

Me My manager / executive team Procurement / finance A client or manufacturer would pay No clear budget owner Not sure

Would you consider joining an early-access paid pilot if it included direct EnergyAE support? *

Yes, please contact me Maybe, send more information Not now No

Would you like a 30-minute call to share more feedback? *

Yes Maybe No

6. Final comments

What would make this valuable?

Optional, but these answers are often the most useful part of the survey.

What tools, spreadsheets, databases, or internal processes do you currently use instead?

Are there any features or capabilities not covered in this survey that you would want to see?

What would need to be true for this platform to become a must-have for your organisation?

What concerns would stop your organisation adopting it?

Anything else EnergyAE should know before building this?

Time required

Most people should finish in 8-10 minutes.

Who should respond?

Manufacturers, importers, accredited certificate providers, certification bodies, test labs, consultants, and other organisations working with HPWH products in Australia or New Zealand.

How this will be used

EnergyAE will use responses to validate problems, prioritise early features, test pricing assumptions, and invite selected organisations into discovery calls or an early-access pilot.