Solar Victoria SVREG Program

Solahart PowerStore consumer survey

EnergyAE has been engaged by Solar Victoria to look at the benefits of the Solahart PowerStore water heater for Victorian consumers. As project lead on this work, I am writing to ask for feedback on your experience with your installation.

We are particularly interested in hearing about how the Solahart PowerStore has helped your household save on energy bills and reduce or change your energy usage. We don't need precise answers to every question - we are interested in getting your estimates on the performance of our products.

Most people finish in 10-15 minutes. All questions are optional.

About you

Your details

Optional, but helps us match your answers to your installation if we follow up for an interview.

Full name (optional)

Email address (optional)

Suburb (optional)

1. Your system

Overall satisfaction

How satisfied are you with the system you purchased from Solahart (including PowerStore and other equipment such as PV or battery systems)?

Very unsatisfiedVery satisfied

What was your previous water heater?

Were any other appliances changed at the same time, or since this purchase?

Do you have a solar PV and/or battery system?

Yes No

If yes, PV size (kW) (if known)

If yes, battery size (kWh) (if known)

How many people are typically in your household?

2. Hot water and bill savings

Hot water and energy bills

How satisfied are you with the hot water provided by your PowerStore?

Very unsatisfiedVery satisfied

How much (approximately) have you saved on energy bills since your PowerStore was installed?

To help us better understand the impact on your energy costs, we would appreciate it if you could provide us with your energy bills before and after you installed your Solahart PowerStore, so that we can accurately calculate your energy savings.

Would you be willing to share these bills with us?

Yes No

If yes, please reply to our email and attach the documents - this form cannot accept file attachments.

Have your energy bill savings been higher or lower than you expected?

How satisfied are you with your energy bill savings since your PowerStore was installed?

Very unsatisfiedVery satisfied

3. Solar and home energy management

Solar PV and HEMS

How satisfied are you with the amount of energy generated by your PV system?

Very unsatisfiedVery satisfied

If you know, how much of your PV energy do you self-consume (approximately)?

How satisfied are you with the amount of PV energy you self-consume and export?

Very unsatisfiedVery satisfied

How satisfied are you with the Home Energy Management System (HEMS) and its optimisation of your energy use?

Very unsatisfiedVery satisfied

4. Behaviour and other benefits

Changes to how you use energy

How much has purchasing the PowerStore and HEMS changed the way your household uses energy?

Not at allVery large change

How much has the amount of energy your household uses changed?

Has the time of day that you use energy changed, in order to self-consume PV or reduce electricity costs?

Have you observed any other benefits since the PowerStore and HEMS were installed?