Commercial Whitelist Advisory
Ask client to whitelist scheme administrator and EnergyAE domains after submission.
When to use
Send at submission time. This is especially important for VEU invoices and scheme RFIs that can be missed in junk mail.
Subject
[{AExxx}] {Client} - Submission Emails to Whitelist
Template
Hi {ClientName},
Now that the application has been submitted, please ask your IT team or relevant staff to whitelist the following email domains:
- @esc.vic.gov.au
- @ipart.nsw.gov.au
- @energysustainabilityschemes.nsw.gov.au
- @energyae.com
This helps make sure invoices, RFIs, approval notices, and project emails are not missed or sent to junk mail.
For VEU submissions, the invoice usually arrives within around 3 business days of lodgement. If it has not arrived after 5 business days, please check the junk folder and let us know.
Kind regards,
{SenderName}
Notes / placeholders
- Delete domains that do not apply to the project.
- Consider including this paragraph in the submission confirmation email for smaller projects.